To make a purchase on our website, choose the item that you are interested in, select the customisations from those available and the quantity, add the item by clicking on “Add to basket”. To view the item, go to your shopping basket: you can see the details of all your items, manage the quantities and remove them from the basket. To proceed with your purchase, you can register to the site or carry out a quick checkout. The first option lets you save your details for shipping every time you wish to make a purchase. Fill out the required details and once you have entered your delivery address, check that all information is correct and choose your preferred payment method, then click “proceed with purchase”. Finally, you will receive a confirmation email with all details of the order and as soon as the order is dispatched, you will receive another confirmation email.
Lancaster-paris.net currently accepts payment via PayPal and the major credit card schemes.
The choice varies depending on the country of origin.
All items present on Lancaster-paris.net are available. Some variants may not be available; the absence of the variants is however indicated on the site.
Shipping is free.
There are no taxes to be paid upon purchase, the price displayed is the price you pay.
Customs duties may be payable. These costs vary according to the customs and are charged to the customer.
Countries in the European Community are exempt from customs duties.
Lancaster-paris.net does not send to PO boxes.
Once your order has been dispatched, you will receive an email from our courier, Fedex, containing the shipping code to be entered on the website www.fedex.com to track the shipping.
You can track your order on our courier’s website (Fedex), however, we recommend that you contact our customer care service by email to firstname.lastname@example.org
If a product is not satisfactory then you can request a refund or exchange. Click here to read the terms and conditions for exchanges and returns.
To cancel an order, contact our customer care service by email to email@example.com
The products purchased can be returned within 14 days from the date of delivery.
Lancaster Group Limited will refund the entire cost of products returned by the Customer provided that they are accompanied by the return authorisation issued by Lancaster Group Limited.
The refund, excluding shipping costs, will be credited via PayPal.
To carry out the returns procedure you must send an email to firstname.lastname@example.org to obtain an RMA – Returns Merchandise Authorization.
To carry out the return, you must wait for the returns authorisation issued by Lancaster Group Limited. The email containing the return authorisation must be included inside the package.
Lancaster Group Limited will send a pre-completed sheet with the return authorisation with the destination address to be applied to the package.
Unauthorised returns will not be accepted. Returns will only be accepted if the procedure indicated in this paragraph is followed.
Products should be returned in their original packaging to ensure that they are not damaged during shipping. The package should be delivered closed to the courier.
Lancaster Group Limited will send an email confirming receipt of the return and activation of the refund procedure.
After receiving the email from Lancaster Group Limited confirming receipt of the return, the refund will be made within a maximum of 24 hours. The PayPal account may require additional processing time to be able to display the transaction.
The customs duties and VAT are not refundable. You can recover customs duties for returned items by contacting the customs office relevant to you directly. Any shipping costs are not refunded (unless it is a return of a defective item).
The shipping costs are born by Lancaster Group Limited if it involves a change of size, otherwise they are borne by the customer.