Products purchased on the Lancaster-Paris.net website are sold directly from Lancaster Group Limited, with registered office in Hong Kong, 2318 Leighton Centre, 77 Leighton Road Causeway Bay.
The offer and the sale of products on the Lancaster-Paris.net website are governed by the General terms and conditions of sale. The General terms and conditions of sale may be periodically updated; those published on Lancaster-Paris.net and accepted at the time of check-out are deemed effective and binding.
Please read the terms and conditions of sale carefully before making your purchase.
Every time a product is selected, a description box will be displayed, with an image and details of the item’s main features such as the colour, size and unit price.
The images and colours of products offered for sale on the Lancaster-Paris.net website may differ to their actual values due to the Internet browser and/or monitor used: Lancaster Group Limited is not responsible for any inaccuracies owing to specific computer settings or malfunction.
For further information about the products please contact the following email address: email@example.com
Products offered for sale and their prices are those listed on Lancaster-Paris.net. If a product is purchased by several customers at the same time and subsequently becomes unavailable, an order cancellation email will be sent to you.
Lancaster Group Limited may change the products offered for sale on Lancaster-Paris.net and their price at any time and without notice.
The price of each item is indicated in the currency of the country of origin with VAT included. Any shipping cost is indicated before payment and calculated in relation to the destination of the goods.
The placement of an order implies that the customer understands these general terms and conditions of sale and fully accepts them.
Orders are to be completed in accordance with the steps and instructions specified on the website.
The purchase of products offered for sale on Lancaster-Paris.net can be made by consumers/customers who are of legal age and who act on their own behalf.
The sale and/or distribution of products purchased on Lancaster-Paris.net is prohibited.
Upon concluding the purchase, the customer will receive confirmation of the product ordered, the amount to be paid and details of the product price and any shipping costs.
The payment of orders shall be made through Pay Pal, Visa, MasterCard and AmEx.
Shipping is free worldwide.
From receipt of the order, the delivery time of the product is as follows:
– USA, JAPAN, MEXICO, GERMANY 4 WORKING DAYS
– PRC, ITALY, EU, INDIA 5 WORKING DAYS
– HONG KONG 2 WORKING DAYS
– GCC 6 WORKING DAYS
Deliveries are made and guaranteed by Fedex.
All orders are delivered by Fedex courier from Monday to Friday. The courier shall require the recipient’s signature as “acknowledgement of receipt” at the time of delivery.
The Customer is asked to provide a valid address to which the goods will be sent during delivery hours. Please indicate any change of address in good time.
Once goods are dispatched, it is not possible to change the destination address.
Any delays in delivery exceeding 10 (ten) working days must be promptly reported via email to firstname.lastname@example.org
The Customer will receive a shipping code (consignment tracking number) which they can use to track the shipping status by visiting the website www.fedex.com and entering said code in the appropriate field.
To ensure the safety of the consignment, the courier will ask for the recipients signature as “acknowledgement of receipt” at the time of delivery; in the absence thereof, the goods will not be delivered.
If, at the time of delivery, the outside of the package has any imperfections then the Customer must open the package in the presence of the carrier.
We advise you to check the goods at the time of delivery and to ensure that the quantity of products delivered corresponds to those ordered, that the packaging is intact, undamaged and otherwise unaltered. Any faults must be noted in writing on the courier’s delivery note.
Any problems with the delivery must be promptly reported via email to email@example.com and in any case no later than 15 calendar days from confirmation of the order.
If, upon delivery, the packaging is damaged, we advise you to refuse the goods or to report on the delivery note that you accept the damaged package.
Once delivered to the address indicated and accepted, the goods are no longer insured.
If the products are not satisfactory, you can ask for a refund or exchange.
The goods purchased can be returned within 14 days from the date of delivery.
Lancaster Group Limited will refund the entire cost of products returned by the Customer provided that they are accompanied by the return authorisation issued by Lancaster Group Limited.
The refund, excluding shipping costs, will be credited via PayPal
To carry out the returns procedure you must send an email to firstname.lastname@example.org to obtain an RMA – Returns Merchandise Authorization.
To carry out the return, you must wait for the returns authorisation issued by Lancaster Group Limited. The email containing the return authorisation must be included inside the package.
Lancaster Group Limited will send a pre-completed sheet with the return authorisation with the destination address to be applied to the package.
Unauthorised returns will not be accepted. Returns will only be accepted if the procedure indicated in this paragraph is followed.
Products should be returned in their original packaging to ensure that they are not damaged during shipping. The package should be delivered closed to the courier.
Lancaster Group Limited will send an email confirming receipt of the return and activation of the refund procedure.
Products to be returned must not have been worn, used or damaged. They must have all original labels and safety seals intact.
Returns that do not meet all the required conditions will not be accepted.
The return must be addressed to: Lancaster Group Limited – 2318 Leighton Centre, 77 Leighton Road Causeway Bay – Hong Kong.
To make a return, please see paragraph “Returns Procedure”.
It is possible to replace a product purchased only with another product that is a similar size or with a different measurement within 14 days from the date of delivery and provided that it is available. The customer shall be liable for reshipment costs.
To make an exchange, you must send an email with an exchange request and wait for authorisation from Lancaster Group Limited. Unauthorised exchanges will not be accepted. Please refer to the procedures indicated in paragraph “Returns Procedure”.
Products received in a damaged state or those showing lack of conformity are regarded as defective.
You can request the exchange of the defective product within 14 days from the date of delivery, following the same steps for Returns/Exchanges.
In such cases, Lancaster Group Limited will replace the defective item with one similar, if available, or repair the defective item if possible.
The replacement product will be sent to the Customer by courier with no additional shipping costs.
In the event that the replacement or repair of the product is not possible then Lancaster Group Limited will provide a refund. The refund will be credited to the same credit or debit card used by the Customer for payment.
Products purchased and sent as gifts can only be returned by the Customer and not by the recipient of the gift, by following the same steps for Returns/Exchanges.
It is understood that the integrity of the product is an essential condition for exercising the right to withdrawal.
If the Customer is not satisfied with the product received then they may return it within 14 days from the date of delivery.
Please refer to the same methods for product returns set out in paragraph Returns/Exchanges
The refund, excluding shipping costs, will be credited via PayPal and CREDIT CARD
Customs charges and sales tax are not refundable for orders made outside the EU.
The Lancaster-paris.net website is managed by Lancaster Group Limited.
Lancaster Group Limited has adopted the appropriate security measures to protect access to or improper use of data and personal information provided by customers.
Transactions are handled through PayPal.
The full contents of the Lancaster-paris.net website (drawings, illustrations, photographs, texts, graphics, descriptions, brand names, images, videos) are the exclusive property of Lancaster Group Limited.
The content of the Lancaster-paris.net website may not be reproduced, distributed, published, disseminated, copied, modified or sold by any means in whole or in part.
Material may be printed for personal and non-commercial use only.
The Lancaster-paris.net website may contain possible flaws and Lancaster Group Limited does not warrant that they are correct.
The Lancaster-paris.net website and its content are provided on an “as-is” basis and “subject to availability”.
By using the site, the User shall bear all risks connected to such use and assumes full liability for any loss of use, loss of data and costs resulting from assistance or repair of the hardware and/or software used in relation to the site. The User also agrees to not hold Lancaster Group liable in any way for any damage arising from or caused by use of the site or in relation thereto.
These terms and conditions are governed and interpreted in accordance with the laws of Hong Kong SAR. Disputes arising in relation to these terms and conditions are subject to the exclusive jurisdiction of the courts of Hong Kong SAR.